At Mikal Space, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help with our returns and refund policy.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return, your item must be:
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Unused and in the same condition that you received it
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In its original packaging
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Accompanied by the proof of purchase or receipt
To initiate a return, please contact us at [email protected] within 7 days of delivery. Once approved, we will provide return instructions including the address for sending the item back.
Please note:
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Return shipping costs are the responsibility of the customer.
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Items that are damaged due to misuse or negligence will not be accepted for return.
Refunds
Once your return is received and inspected, we will notify you via email regarding the status of your refund.
If approved, your refund will be processed within 5–10 business days of receiving the returned item. Refunds are issued to the original payment method used at the time of purchase, where applicable.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at [email protected] within 3 days of receiving the product and include a photo of the damage.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
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Check your bank account again.
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Contact your payment provider.
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If the issue persists, please reach out to us at [email protected].
Non-Returnable Items
Certain types of items are not eligible for return or refund, including:
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Items marked as final sale
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Customized or special-order items
Contact Us
For all questions about returns, exchanges, or refunds, contact us at [email protected].